Project Manager / Customer Success Manager – immediate vacancy

Description

To support our growing expansion in international markets (Canada, UK, Europe, US), we have an immediate vacancy for a Project Manager / Customer Success Manager to support the rollout of our IT platform to National Sports Governing Bodies.

This role will be a remote working role with the person required to work / live in Eastern time zone +/- one hour.

A short (10/12 week) period will be required in our Irish office as part of the onboarding / training process. We anticipate this will take place between September and December 2023. Dates to be finalised in discussion with the successful candidate.

The candidate must be fluent in both Canadian French and English.

The ideal candidate will have strong communication skills, a keen interest in sport, strong project management skills and be process driven.

This is an opportunity to join a fast-growing IT company with opportunity to travel and work with our growing international customer base.

Key Responsibilities

• Lead project implementation with customers and internal projects with accountability for meeting agreed performance timelines and goals.
• Develop project plans and successfully execute them according to the agreed schedule, budget, scope and performance standards.
• Support the onboarding process for new customers including requirements gathering with customers.
• Support the training and implementation of software functionality to clients.
• Track and report project progress against project deliverables, ensuring clarity of accountability across the team.
• Create business requirements and functional requirements where new features are requested by customers.
• Collaborate with the team in developing and implementing improvements in our organisational processes and systems.
• Identify and use project management tools to track and communicate project progress to management and to customers.
• You must have a strong customer focus, with excellent communication skills and a keen insight into user behaviour and key customer drivers.
• Ensure a strong quality ethos and performance in the execution of projects.
• Other reasonable duties may be added to the scope of the role.

Qualifications

• An interest / experience in technology and sport will be a distinct advantage.
• Energetic, self-motivated, with the ability to work on own initiative.
• Ability to work in a small and rapidly growing team environment.
• Strong IT skills are essential.
• Strong interpersonal skills and strong communicator.
• Level 8 Degree in a technical, IT or Project Management or Sports management field would be an advantage.
• Fluent in Canadian French and English is a requirement.

Location

This role will be a remote working role with the person required to work / live in Eastern time zone +/- one hour.

Salary

Salary will be in the range of CAD $40,000 to $50,000 and will be finalised based on the individual’s experience.

Travel

The position may in the future involve international travel.