Customer Support and Success Specialist
Location: Castlebar, Co. Mayo, Ireland + hybrid working
SportLoMo is a dynamic and growing software company dedicated to revolutionising the world of sports management. Located in Castlebar, Co. Mayo, we serve international sports governing bodies with our advanced software solutions. We have customers in the UK, Ireland, Europe, Canada, USA and Australia. Our close-knit team of 25 employees is passionate about delivering high-quality service and innovative technology to the sports community.
About the Role:
To support our growing expansion we require a Customer Support and Success Specialist, you will be an essential part of our team, ensuring that every customer interaction is a success.
Your responsibilities will include:
- Customer Interaction: Efficiently managing customer support tickets to resolve issues promptly.
- Team Collaboration: Working closely with other customer support professionals to enhance service delivery.
- Resource Development: Developing and refining tools such as how-to documents and instructional videos to aid customers.
- Customer Onboarding: Partnering with our Project Managers to onboard new customers and facilitate a seamless integration into their customer journey.
- Training and Setup: Conducting training sessions for international and Irish software administrators to maximise their use of our platform.
Who we are Looking for:
The ideal candidate is a proactive communicator with a strong background in IT, adept at working both independently and as part of a team. An interest / knowledge of sport will be a distinct advantage. Recruitment process commencing May 2024.
You should have:
- Strong interpersonal skills and a good Communicator: Clear and effective communication is crucial.
- Energetic, Self-motivated: Ability to take charge of tasks and see them through to completion.
- Strong Writing Abilities: Skills to create user-friendly instructional materials.
- Robust IT Skills: Strong IT skills are essential and an ability to learn new skills quickly is important. You will be trained how to use SportLoMo’s bespoke platform.
- Good Organisational Skills are desirable.
- Logical Thinking: Systematic problem-solving skills. You will be involved in collaborating with our team to help develop improvements in our organisational processes.
- Passion for Sports: An interest in sports, especially beneficial as you will be engaging with sports administrators.
Working at SportLoMo:
We are proud to be a flexible and equal opportunities employer. This position offers hybrid working conditions, requiring presence in our Castlebar office for three days per week, allowing you to balance office interaction with the flexibility of working from home.
Salary:
Salary will be finalised based on the individual’s experience.
Apply Now!
Recruitment process commencing May 2024.
If you are excited about contributing to a team that makes a real difference in the world of sports, we would love to hear from you.
Please send your CV and a cover letter (in confidence) explaining why you are a great fit for SportLoMo to hr@sportlomo.com
We look forward to welcoming you to our team and achieving great things together!
